Shipping
1. How long does shipping take?
Shipping times vary depending on your location. Typically, it takes between 3-7 business days for domestic orders within Australia and 7-14 business days for international orders. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the courier's website.
3. Do you offer express shipping?
Yes, we offer express shipping for an additional fee. During the checkout process, you will have the option to select express shipping if it is available for your location. Please note that express shipping may not be available for all products.
4. Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes to the shipping address.
5. What should I do if my order is lost or damaged during shipping?
In the rare event that your order is lost or damaged during shipping, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a store credit.
6. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that customs fees, import duties, and taxes may apply to international orders. These fees are determined by the destination country and are the responsibility of the customer.
7. Can I ship to a PO Box?
Yes, we can ship to PO Box addresses. However, please note that some carriers may have restrictions on delivering to PO Box addresses. If you encounter any issues during the checkout process, please contact our customer support for assistance.
8. What should I do if my order is missing items?
If your order is missing items, please contact our customer support within 48 hours of receiving the package. We will investigate the issue and ensure that you receive the missing items promptly.
